FAQ

Invitation Ave.

Frequently Asked Questions (FAQ)

Can you print guest names on the invitations?

Yes, we can print the names of your guests on each invitation - free of charge. When your order is submitted, we will provide you with information on how to submit the names of your guests.

Can you provide labels and envelopes?

Yes, all our invitations and Thank You cards come with matching envelopes. We can also print address labels for you (at no additional cost). Information on how to submit the names and addresses of your guests will be provided to you once your order has been submitted.

Can I make alterations to a design?

You sure can - you can alter the font, wording, paper style, colours and size of many of our designs. Please note however that some paper styles may not come in particular colour schemes and some alterations may incur additional charges.

I’d like to alter a design to better suit my requirements, but need assistance with coming up with a new design - can you help?

Of course! We would be more than happy to assist you with personalising your design to suit your style and your special event. We can consult with you via email or phone (Australian landline only). This service is free of charge.

Do you print menus and order of service books?

Yes, we do. While they are not pictured on our display pages, we can send you generic samples of these in the design that you are interested in. Samples cost $15 for the two (includes postage and handling).

How do I order?

Please go to our Ordering Info page for a step-by-step guide.

Is there a minimum amount that I have to order?

Yes, there is a minimum order of 5 of a particular item e.g. invitation, place card etc. are considered separate items.

Can I order samples?

Yes, we recommend that you purchase a sample pack before submitting an order, so you can see exactly what you are getting. Sample packs cost $15 per pack (includes postage and handling) and includes 1x invitation, 1x RSVP/Acceptance card, 1x Thank You card and 1x place card. Samples of menus and order of service books can be purchased for an extra $15 (for the two).

How many samples can I order?

You can order a maximum of 4 designs and a maximum of 1 sample pack per design.

Can I purchase blank invitations i.e. without guest names or details of the event?

Yes, we can design the invitation to suit your requirements. Blank invitations will still be the same price as fully printed ones. Please note that as some designs are printed on transparent paper, hand written texts may have to be done using certain pens.

Where do you deliver to?

We deliver to anywhere in Australia that has a postal service. Unfortunately we no longer service the international market.

How long will my order take?

Sample packs are dispatched within 5 business days of receipt of payment. Your invitations and other item orders are dispatched within 15 business days of your final proof approval. Depending on where you are located, allow for an additional 5-7 business days for your orders to arrive to you. Please see our Terms and Conditions for further information.

How do I pay?

We offer the following payment methods: direct deposit, cheque/money order and credit card (through Paymate, a secure online payment facility—note that a surcharge applies for this method of payment). For further information on payment, please see our Terms and Conditions.

When is payment required?

Payment for sample packs are required once you have submitted your order form. A 50% deposit is to be paid for invitations and other item orders once you approve the quote sheet and decide to proceed with the order (i.e. before production commences). The balance is to be paid prior to order dispatch. Please see our Ordering Info or Terms and Conditions for further details.